Ambulances in Japan are dispatched by the fire service and are free at the point of use. There is no charge for the ride, regardless of insurance status or nationality.
The call
- Dial 119. Say 救急 (kyuukyuu, ambulance) to distinguish from fire.
- Give the address. If you do not know it, describe the nearest station, a landmark, or read the address from a vending machine or utility pole — both usually carry it.
- Describe who is affected, their age, and the symptoms.
- Stay on the line. They may give first-aid instructions.
Finding a hospital can take time
Crews sometimes call several hospitals before one accepts the patient, particularly at night and in crowded areas. This is normal and not a sign that something has gone wrong.
What to have ready
Insurance card, identification, medicine notebook or a list of medications, and a phone. Unlock the building entrance if you can, and have someone wait outside to flag the crew down.
If you are not sure it is an emergency
Call #7119 first. They will tell you whether an ambulance is warranted. If #7119 is unavailable in your area, calling 119 is still appropriate — they will assess the situation with you.
Find facilities near you
Browse by prefecture and filter by the hours you need.
Frequently asked questions
- Do I have to pay for an ambulance in Japan?
- No. Ambulances are dispatched by the fire service and are free at the point of use, regardless of insurance status or nationality.
- What do I say when I call 119?
- Say 救急 (kyuukyuu, ambulance) to distinguish from fire, give the address or describe the nearest station and a landmark, describe who is affected, their age and their symptoms, and stay on the line — they may give first-aid instructions.
- Why does the ambulance take time to leave for a hospital?
- Crews sometimes call several hospitals before one accepts the patient, particularly at night and in crowded areas. This is normal and not a sign that something has gone wrong.